/* Layout: hero com o painel ao vivo (fila → em atendimento → minhas), recursos, planos, checkout de 3 passos, FAQ. Tokens do design system Flow Chat. */
:root{
  --surface:#F5F7F6; --surface-raised:#FFFFFF; --surface-sunken:#E9EEEC;
  --line:#D5DEDB; --line-strong:#7E9196; --ink:#0F1E22; --ink-muted:#4E5F63;
  --flow:#0A6E69; --flow-strong:#075550; --flow-soft:#D7EEEC; --flow-tint:#9FDCD5; --on-flow:#FFFFFF;
  --bubble-in:#FFFFFF; --bubble-out:#D9F0ED;
  --queue:#8F5200; --queue-soft:#FCEBD0; --mine:#4B4FC4; --mine-soft:#E3E4FA;
  --alert:#A8370A; --alert-soft:#FDE1D6; --stale:#C42B24; --done:#5C6B6F;
  --band:#0F1E22; --on-band:#EAF1EF; --on-band-muted:#9DB0B4;
  --f-display:"Sora",system-ui,sans-serif; --f-sans:"Manrope",system-ui,sans-serif; --f-mono:"JetBrains Mono",ui-monospace,monospace;
  --r-xs:4px; --r-sm:6px; --r-md:10px; --r-lg:16px; --r-full:999px;
  --shadow-card:0 1px 2px rgba(15,30,34,.06),0 4px 12px rgba(15,30,34,.06);
  --shadow-pop:0 8px 28px rgba(15,30,34,.18);
}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){
  --surface:#0D1416; --surface-raised:#152024; --surface-sunken:#091012;
  --line:#26343A; --line-strong:#5F7378; --ink:#EAF1EF; --ink-muted:#9DB0B4;
  --flow:#3CC4BA; --flow-strong:#6FD8CF; --flow-soft:#12342F; --flow-tint:#1F6B64; --on-flow:#062421;
  --bubble-in:#1A272B; --bubble-out:#143A35;
  --queue:#F2B04E; --queue-soft:#3A2A10; --mine:#A3A6FF; --mine-soft:#22244A;
  --alert:#FF8A5C; --alert-soft:#3D1D12; --stale:#FF6B63; --done:#8FA2A6;
  --band:#152024; --on-band:#EAF1EF; --on-band-muted:#9DB0B4;
  --shadow-card:0 1px 2px rgba(0,0,0,.3),0 4px 12px rgba(0,0,0,.25); --shadow-pop:0 8px 28px rgba(0,0,0,.5);
  color-scheme:dark}}
:root[data-theme="dark"]{
  --surface:#0D1416; --surface-raised:#152024; --surface-sunken:#091012;
  --line:#26343A; --line-strong:#5F7378; --ink:#EAF1EF; --ink-muted:#9DB0B4;
  --flow:#3CC4BA; --flow-strong:#6FD8CF; --flow-soft:#12342F; --flow-tint:#1F6B64; --on-flow:#062421;
  --bubble-in:#1A272B; --bubble-out:#143A35;
  --queue:#F2B04E; --queue-soft:#3A2A10; --mine:#A3A6FF; --mine-soft:#22244A;
  --alert:#FF8A5C; --alert-soft:#3D1D12; --stale:#FF6B63; --done:#8FA2A6;
  --band:#152024; --on-band:#EAF1EF; --on-band-muted:#9DB0B4;
  --shadow-card:0 1px 2px rgba(0,0,0,.3),0 4px 12px rgba(0,0,0,.25); --shadow-pop:0 8px 28px rgba(0,0,0,.5);
  color-scheme:dark}

*{box-sizing:border-box}
body{background:var(--surface);color:var(--ink);font-family:var(--f-sans);font-size:16px;line-height:1.55;-webkit-font-smoothing:antialiased}
body::before{content:"";position:fixed;inset:0 0 auto;height:env(safe-area-inset-top,0px);z-index:10;background:var(--surface)}
a{color:var(--flow)}
h1,h2,h3{font-family:var(--f-display);font-weight:600;text-wrap:balance;margin:0;letter-spacing:-.015em}
p{margin:0}
.wrap{max-width:1120px;margin:0 auto;padding-left:max(16px,env(safe-area-inset-left,0px));padding-right:max(16px,env(safe-area-inset-right,0px))}
.label{font-size:12px;line-height:16px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--flow)}
.muted{color:var(--ink-muted)}
:focus-visible{outline:none;box-shadow:0 0 0 2px var(--surface-raised),0 0 0 4px var(--flow);border-radius:var(--r-sm)}

/* header */
header.top{position:sticky;top:env(safe-area-inset-top,0px);z-index:9;background:color-mix(in srgb,var(--surface) 88%,transparent);backdrop-filter:blur(10px);border-bottom:1px solid var(--line)}
header.top .wrap{display:flex;align-items:center;justify-content:space-between;gap:16px;padding-block:12px}
.logo{display:inline-flex;align-items:center;gap:8px;font-family:var(--f-display);font-weight:600;font-size:21px;color:var(--ink);text-decoration:none;letter-spacing:-.02em}
.logo svg{width:28px;height:28px;fill:var(--flow)}
.logo b{font-weight:600;color:var(--ink)} .logo span{color:var(--flow)}
nav.links{display:flex;gap:24px;align-items:center}
nav.links a{color:var(--ink-muted);text-decoration:none;font-weight:600;font-size:14px}
nav.links a:hover{color:var(--ink)}
nav.links a.btn-primary,nav.links a.btn-primary:hover{color:var(--on-flow)}
nav.links a.btn-ghost{color:var(--ink)}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;cursor:pointer;font:700 15px/1 var(--f-sans);padding:14px 20px;border-radius:var(--r-md);text-decoration:none;transition:background .15s}
.btn-primary{background:var(--flow);color:var(--on-flow)} .btn-primary:hover{background:var(--flow-strong)}
.btn-ghost{background:transparent;color:var(--ink);box-shadow:inset 0 0 0 1px var(--line-strong)} .btn-ghost:hover{background:var(--surface-sunken)}
.btn-sm{padding:10px 14px;font-size:14px}
@media (max-width:760px){nav.links a:not(.btn){display:none}}

/* hero */
.hero .wrap{display:grid;grid-template-columns:1.05fr 1fr;gap:48px;align-items:center;padding-block:64px 72px}
.hero h1{font-size:clamp(36px,5.4vw,58px);line-height:1.04;letter-spacing:-.03em}
.hero h1 em{font-style:normal;color:var(--flow)}
.hero .lead{font-size:18px;color:var(--ink-muted);margin-top:20px;max-width:34em}
.hero .ctas{display:flex;flex-wrap:wrap;gap:12px;margin-top:28px}
.hero .fine{margin-top:16px;font-size:13px;color:var(--ink-muted)}
@media (max-width:900px){.hero .wrap{grid-template-columns:1fr;gap:40px;padding-block:40px 56px}}

/* painel mock */
.panel{background:var(--surface-raised);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--shadow-pop);overflow:hidden;min-width:0}
.panel-head{display:flex;gap:6px;padding:12px;background:var(--surface-sunken);border-bottom:1px solid var(--line);flex-wrap:wrap}
.tab{display:inline-flex;align-items:center;gap:6px;padding:7px 10px;border-radius:var(--r-full);font-size:13px;font-weight:700;color:var(--ink-muted);background:transparent;border:0;cursor:pointer;font-family:var(--f-sans)}
.tab svg{width:16px;height:16px;stroke:currentColor;fill:none;stroke-width:1.75;stroke-linecap:round;stroke-linejoin:round}
.tab .n{font-family:var(--f-mono);font-size:11px;padding:1px 7px;border-radius:var(--r-full);background:var(--surface-raised);color:var(--ink)}
.tab[aria-selected="true"]{background:var(--surface-raised);color:var(--ink);box-shadow:var(--shadow-card)}
.tab.q .n{background:var(--queue-soft);color:var(--queue)}
.tab.f .n{background:var(--flow-soft);color:var(--flow-strong)}
.tab.m .n{background:var(--mine-soft);color:var(--mine)}
.convs{list-style:none;margin:0;padding:6px}
.conv{display:grid;grid-template-columns:40px 1fr auto;gap:12px;align-items:center;padding:12px;border-radius:var(--r-md)}
.conv+.conv{border-top:1px solid var(--line)}
.conv.late{background:var(--alert-soft)}
.av{width:40px;height:40px;border-radius:var(--r-full);display:grid;place-items:center;font-weight:700;font-size:14px;background:var(--flow-soft);color:var(--flow-strong);position:relative}
.av.dot::after{content:"";position:absolute;right:-1px;top:-1px;width:11px;height:11px;border-radius:50%;background:var(--stale);border:2px solid var(--surface-raised)}
.conv .who{min-width:0}
.conv .who strong{display:block;font-size:15px}
.conv .who span{display:block;font-size:13px;color:var(--ink-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv .meta{display:flex;flex-direction:column;align-items:flex-end;gap:5px}
.time{font-family:var(--f-mono);font-size:12px;color:var(--ink-muted)}
.conv.late .time{color:var(--alert);font-weight:500}
.tag{font-size:11px;font-weight:700;padding:3px 8px;border-radius:var(--r-sm);white-space:nowrap}
.tag.q{background:var(--queue-soft);color:var(--queue)}
.tag.f{background:var(--flow-soft);color:var(--flow-strong)}
.tag.m{background:var(--mine-soft);color:var(--mine)}
.tag.a{background:var(--surface-raised);color:var(--alert)}
.panel-foot{display:flex;justify-content:space-between;gap:12px;padding:12px 16px;border-top:1px solid var(--line);font-size:13px;color:var(--ink-muted);flex-wrap:wrap}
.panel-foot b{font-family:var(--f-mono);font-weight:500;color:var(--ink)}

/* faixa de números */
.band{background:var(--band);color:var(--on-band)}
.band .wrap{display:grid;grid-template-columns:repeat(4,1fr);gap:24px;padding-block:36px}
.band .k{font-family:var(--f-display);font-size:34px;font-weight:600;letter-spacing:-.02em;line-height:1.1}
.band .k small{font-size:18px}
.band p{color:var(--on-band-muted);font-size:14px;margin-top:4px}
@media (max-width:760px){.band .wrap{grid-template-columns:1fr 1fr}}

/* seções */
section.sec{padding-block:88px}
.sec-head{max-width:640px;margin-bottom:40px}
.sec-head h2{font-size:clamp(28px,3.6vw,40px);line-height:1.1;margin-top:10px}
.sec-head p{margin-top:14px;color:var(--ink-muted);font-size:17px}

.feats{display:grid;grid-template-columns:repeat(3,1fr);gap:1px;background:var(--line);border:1px solid var(--line);border-radius:var(--r-lg);overflow:hidden}
.feat{background:var(--surface-raised);padding:28px;min-width:0}
.feat svg{width:24px;height:24px;stroke:var(--flow);fill:none;stroke-width:1.75;stroke-linecap:round;stroke-linejoin:round}
.feat h3{font-size:18px;margin-top:16px}
.feat p{margin-top:8px;color:var(--ink-muted);font-size:15px}
@media (max-width:900px){.feats{grid-template-columns:1fr 1fr}}
@media (max-width:560px){.feats{grid-template-columns:1fr}}

/* passos */
.steps{display:grid;grid-template-columns:repeat(3,1fr);gap:24px;counter-reset:s}
.step{counter-increment:s;padding-top:20px;border-top:2px solid var(--line)}
.step::before{content:"Passo " counter(s);font-family:var(--f-mono);font-size:12px;color:var(--flow)}
.step h3{font-size:19px;margin-top:8px}
.step p{margin-top:6px;color:var(--ink-muted);font-size:15px}
.step.on{border-top-color:var(--flow)}
@media (max-width:760px){.steps{grid-template-columns:1fr}}

/* planos */
.billing{display:inline-flex;background:var(--surface-sunken);border-radius:var(--r-full);padding:4px;margin-bottom:28px}
.billing button{border:0;background:transparent;font:700 14px var(--f-sans);color:var(--ink-muted);padding:9px 16px;border-radius:var(--r-full);cursor:pointer}
.billing button[aria-pressed="true"]{background:var(--surface-raised);color:var(--ink);box-shadow:var(--shadow-card)}
.billing .off{color:var(--flow);font-size:12px;margin-left:4px}
.plans{display:grid;grid-template-columns:repeat(3,1fr);gap:20px;align-items:stretch}
.plan{background:var(--surface-raised);border:1px solid var(--line);border-radius:var(--r-lg);padding:28px;display:flex;flex-direction:column;min-width:0}
.plan.pop{border:2px solid var(--flow);box-shadow:var(--shadow-pop);position:relative}
.plan .badge{position:absolute;top:-13px;left:24px;background:var(--flow);color:var(--on-flow);font-size:12px;font-weight:700;padding:4px 10px;border-radius:var(--r-full)}
.plan h3{font-size:22px}
.plan .for{color:var(--ink-muted);font-size:14px;margin-top:4px;min-height:44px}
.price{margin-top:18px;display:flex;align-items:baseline;gap:4px;font-variant-numeric:tabular-nums}
.price .cur{font-size:18px;font-weight:700}
.price .val{font-family:var(--f-display);font-size:44px;font-weight:600;letter-spacing:-.03em;line-height:1}
.price .per{color:var(--ink-muted);font-size:14px}
.plan .note{font-size:13px;color:var(--ink-muted);min-height:20px;margin-top:4px}
.plan ul{list-style:none;margin:22px 0 26px;padding:0;display:grid;gap:10px;font-size:15px}
.plan li{display:grid;grid-template-columns:20px 1fr;gap:8px}
.plan li svg{width:18px;height:18px;margin-top:3px;stroke:var(--flow);fill:none;stroke-width:2.2;stroke-linecap:round;stroke-linejoin:round}
.plan li.x{color:var(--ink-muted)} .plan li.x svg{stroke:var(--line-strong)}
.plan .btn{margin-top:auto;width:100%}
@media (max-width:900px){.plans{grid-template-columns:1fr;max-width:480px}}

/* checkout */
.checkout{display:grid;grid-template-columns:1fr 1.2fr;gap:40px;align-items:start}
.summary{background:var(--flow-soft);border-radius:var(--r-lg);padding:28px;min-width:0}
.summary h3{font-size:20px}
.summary dl{display:grid;grid-template-columns:1fr auto;gap:10px 16px;margin:20px 0 0;font-size:15px}
.summary dt{color:var(--ink-muted)} .summary dd{margin:0;font-weight:700;text-align:right;font-variant-numeric:tabular-nums}
.summary .tot{border-top:1px solid var(--flow-tint);padding-top:12px;font-size:17px}
.summary .trial{margin-top:20px;font-size:14px;color:var(--flow-strong)}
form.card{background:var(--surface-raised);border:1px solid var(--line);border-radius:var(--r-lg);padding:28px;display:grid;gap:18px;min-width:0}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:16px}
@media (max-width:560px){.row2{grid-template-columns:1fr}}
.field{display:grid;gap:6px;min-width:0}
.field label{font-size:13px;font-weight:700}
.field input,.field select{font:500 15px var(--f-sans);color:var(--ink);background:var(--surface-raised);border:1px solid var(--line-strong);border-radius:var(--r-md);padding:12px 14px;width:100%}
.field input:focus,.field select:focus{outline:none;border-color:var(--flow);box-shadow:0 0 0 3px var(--flow-soft)}
.field .err{font-size:13px;color:var(--alert);min-height:0}
.pay{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}
.pay label{display:flex;flex-direction:column;align-items:center;gap:4px;padding:14px 8px;border:1px solid var(--line-strong);border-radius:var(--r-md);cursor:pointer;font-weight:700;font-size:14px;text-align:center}
.pay label small{font-weight:500;color:var(--ink-muted);font-size:12px}
.pay input{position:absolute;opacity:0;pointer-events:none}
.pay input:checked+label{border:2px solid var(--flow);background:var(--flow-soft);padding:13px 7px}
.pay input:focus-visible+label{box-shadow:0 0 0 3px var(--flow-soft)}
.check{display:flex;gap:10px;font-size:14px;color:var(--ink-muted);align-items:flex-start}
.check input{width:18px;height:18px;margin-top:2px;accent-color:var(--flow)}
.status{border-radius:var(--r-md);padding:14px 16px;font-size:14px}
.status.ok{background:var(--flow-soft);color:var(--flow-strong)}
.status.bad{background:var(--alert-soft);color:var(--alert)}
.secure{display:flex;gap:8px;align-items:center;font-size:13px;color:var(--ink-muted)}
.secure svg{width:16px;height:16px;stroke:currentColor;fill:none;stroke-width:1.75}
@media (max-width:900px){.checkout{grid-template-columns:1fr}}

/* faq */
.faq{max-width:760px;display:grid;gap:0;border-top:1px solid var(--line)}
.faq details{border-bottom:1px solid var(--line);padding-block:18px}
.faq summary{cursor:pointer;font-weight:700;font-size:17px;list-style:none;display:flex;justify-content:space-between;gap:16px}
.faq summary::after{content:"+";font-family:var(--f-mono);color:var(--flow)}
.faq details[open] summary::after{content:"–"}
.faq p{margin-top:10px;color:var(--ink-muted)}

footer{border-top:1px solid var(--line);padding-block:32px;font-size:14px;color:var(--ink-muted)}
footer .wrap{display:flex;justify-content:space-between;gap:16px;flex-wrap:wrap;align-items:center}
.copy{border:0;background:var(--surface-sunken);color:var(--ink);font:700 13px var(--f-sans);padding:6px 10px;border-radius:var(--r-sm);cursor:pointer;margin-left:6px}
@media (prefers-reduced-motion:no-preference){.conv{animation:in .5s both}.conv:nth-child(2){animation-delay:.08s}.conv:nth-child(3){animation-delay:.16s}.conv:nth-child(4){animation-delay:.24s}@keyframes in{from{transform:translateY(6px)}}}

/* páginas de conta (acompanhar, entrar) */
.box{max-width:560px;margin:48px auto;background:var(--surface-raised);border:1px solid var(--line);border-radius:var(--r-lg);padding:28px;display:grid;gap:16px}
.box h1{font-size:28px;line-height:1.15}
.etapas{list-style:none;margin:0;padding:0;display:grid;gap:10px}
.etapas li{display:grid;grid-template-columns:22px 1fr;gap:10px;align-items:start;color:var(--ink-muted)}
.etapas li::before{content:"";width:14px;height:14px;margin-top:4px;border-radius:50%;border:2px solid var(--line-strong)}
.etapas li.ok{color:var(--ink)}.etapas li.ok::before{background:var(--flow);border-color:var(--flow)}
.etapas li.agora{color:var(--ink);font-weight:700}.etapas li.agora::before{border-color:var(--flow);animation:pulso 1.2s infinite}
@keyframes pulso{50%{box-shadow:0 0 0 5px var(--flow-soft)}}
@media (prefers-reduced-motion:reduce){.etapas li.agora::before{animation:none}}
.linkbox{display:flex;gap:8px;flex-wrap:wrap;align-items:center;background:var(--flow-soft);border-radius:var(--r-md);padding:12px 14px;font-family:var(--f-mono);font-size:14px;overflow-wrap:anywhere}
/* assistente Flo: botão flutuante e janela de conversa */
.fc-wa{position:fixed;z-index:20;right:calc(18px + env(safe-area-inset-right,0px));bottom:calc(18px + env(safe-area-inset-bottom,0px));display:inline-flex;align-items:center;gap:10px;padding:12px 18px 12px 14px;border:0;border-radius:var(--r-full);background:var(--flow);color:var(--on-flow);cursor:pointer;font:700 15px/1 var(--f-sans);box-shadow:var(--shadow-pop);transition:transform .15s,background .15s}
.fc-wa:hover{background:var(--flow-strong);transform:translateY(-2px)}
.fc-wa svg{width:26px;height:26px;fill:currentColor;flex:none}
.fc-wa.aberto span{display:none}.fc-wa.aberto{padding:14px}
.fc-flo{position:fixed;z-index:21;right:calc(18px + env(safe-area-inset-right,0px));bottom:calc(84px + env(safe-area-inset-bottom,0px));width:min(380px,calc(100vw - 32px));height:min(560px,calc(100vh - 120px));display:flex;flex-direction:column;background:var(--surface-raised);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--shadow-pop);overflow:hidden}
.fc-flo[hidden]{display:none}
.fc-flo header{display:flex;align-items:center;gap:10px;padding:12px 14px;background:var(--flow);color:var(--on-flow)}
.fc-flo header .av{width:36px;height:36px;border-radius:50%;background:var(--on-flow);display:grid;place-items:center;flex:none}
.fc-flo header .av svg{width:22px;height:22px;fill:var(--flow)}
.fc-flo header div{flex:1;min-width:0;display:grid}.fc-flo header b{font-family:var(--f-display);font-size:16px}.fc-flo header small{font-size:12px;opacity:.85}
.fc-flo .x{border:0;background:transparent;color:inherit;font-size:26px;line-height:1;cursor:pointer;padding:0 4px}
.fc-flo .corpo{flex:1;overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:8px;background:var(--surface-sunken)}
.fc-flo .m{max-width:85%;padding:9px 12px;border-radius:16px;font-size:14px;line-height:1.45;overflow-wrap:anywhere}
.fc-flo .m.flo{align-self:flex-start;background:var(--bubble-in);border-bottom-left-radius:4px;color:var(--ink)}
.fc-flo .m.eu{align-self:flex-end;background:var(--bubble-out);border-bottom-right-radius:4px;color:var(--ink)}
.fc-flo .dig{display:flex;gap:4px;padding:12px}.fc-flo .dig i{width:7px;height:7px;border-radius:50%;background:var(--ink-muted);animation:flo-dig 1s infinite}
.fc-flo .dig i:nth-child(2){animation-delay:.15s}.fc-flo .dig i:nth-child(3){animation-delay:.3s}
@keyframes flo-dig{50%{opacity:.25}}
.fc-flo .sug{display:flex;flex-wrap:wrap;gap:6px;padding:0 14px;background:var(--surface-sunken)}
.fc-flo .sug:not(:empty){padding-bottom:10px}
.fc-flo .sug button{border:1px solid var(--flow);background:var(--surface-raised);color:var(--flow-strong);border-radius:var(--r-full);padding:6px 11px;font:600 13px var(--f-sans);cursor:pointer}
.fc-flo .hum{display:flex;align-items:center;justify-content:center;gap:8px;padding:9px 12px;font:600 13px var(--f-sans);color:var(--flow-strong);text-decoration:none;border-top:1px solid var(--line);background:var(--surface-raised)}
.fc-flo .hum svg{width:18px;height:18px;fill:currentColor}
.fc-flo .hum.forte{background:var(--flow);color:var(--on-flow);font-size:15px;padding:12px}
.fc-flo form{display:flex;gap:8px;padding:10px;border-top:1px solid var(--line);background:var(--surface-raised)}
.fc-flo form input{flex:1;min-width:0;font:500 15px var(--f-sans);color:var(--ink);background:var(--surface-raised);border:1px solid var(--line-strong);border-radius:var(--r-full);padding:10px 14px}
.fc-flo form input:focus{outline:none;border-color:var(--flow);box-shadow:0 0 0 3px var(--flow-soft)}
.fc-flo form button{width:42px;height:42px;flex:none;border:0;border-radius:50%;background:var(--flow);color:var(--on-flow);cursor:pointer;display:grid;place-items:center}
.fc-flo form button:disabled{opacity:.5}
.fc-flo form button svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:2;stroke-linejoin:round}
@media (max-width:560px){.fc-wa{padding:14px}.fc-wa span{display:none}.fc-flo{right:8px;left:8px;width:auto;bottom:calc(80px + env(safe-area-inset-bottom,0px));height:calc(100vh - 110px)}}
@media (prefers-reduced-motion:reduce){.fc-wa{transition:none}.fc-flo .dig i{animation:none}}